Menu
Your Cart

ATTENTION

DUE TO SOME OPERATIONAL HINDRENCES WE ARE UNABLE TO PROCESS NEW RETAIL ORDERS. FOR NEW ORDER CREATION YOU CAN EXPLORE www.xtrakart.com HOWEVER PENDING ORDER STATUS UPDATES WILL BE AVAILABLE TO CUSTOMERS WHO HAVE ALREADY PLACED ORDER.KINDLY DO NOT MAKE ANY RETAIL PURCHASE INQUIRIES. WE ARE NOT AVAILABLE TO REPLY TO MESSAGES AND PHONE CALLS ABOUT ONLINE PURCHASING

FAQs

Here are our frequently asked questions for India. If you can't find yours, write us. We want your e-Age World experience to be great, and that means making sure that you get the help you need, when you need it. Here are our frequently asked questions for India. If you can't find yours, If you still need help, click on the Contact Us link on the bottom of the page. This will take you to a special form where you can send us an email. It's important to include as much information as possible in your email when contacting us. Be sure to include your User ID and if you are referring to a particular item please include the Order ID / Product Model/Id of the item. Please note that, depending on the nature of your question, it can take anywhere from 48 to 72 hours to receive a response from Customer Support through email.

PRODUCTS AND STOCK

Q1. Do you stock any other products? 
Ans. All the products available are shown on the website.

Q2. How do I find the product I am looking for? 
Ans. This is a dynamic search engine. There are several ways to look for products on our site. You can search by brand under the dropdown menu under manufacturer or by keyword or from the main Search headings at the top of the website. You can also search entering the product name in the second box e.g. You can put in ‘tablet’ and all tablets under all manufacturers will be displayed. Also if you are entering search through value just enter the amount under type rate wise and all products under the value enter will be displayed.

Q3. How reliable is product "availability"? 
Ans. Product availability is updated daily. In case of an availability problem, where the number of orders exceeds the current stock level, you will be informed by email or call with an expected availability and delivery time for your order.

Q4. How do I find accessories for the product? 
Ans. There is list of all the accessories available for the selected item attached to the product information. With this list you can easily find the accessories we stock for your product. However if you are looking something specific you can always mail us and we will get the best prices for you.

Q5. How can I compare different products on your site?
Ans. By using the e-Age World Compare Price tool, you can compare two or more products. Select a product and click on the “Compare Price” button, by doing this, all the products in this category will be listed, you can compare the prices in this list manner.

Q6. What are the promotional packs? 
Ans. A Promotional Pack package with a main item and one or more accessories offered at lower and more competitive prices than if they were purchased separately.

Q7. What happens if the price of the product changes between my placing an order and receiving the goods? 
Ans. Once your order is placed and the payment is accepted and validated, we cannot change the price. Equally in the case of a price increase, after the order has been processed, we will not charge you the higher price.

Q8. What if I find a cheaper product elsewhere, do you price match?
Ans. We do not price match, we try to offer the most attracting prices online. If you happen to find a cheaper product elsewhere please inform us by sending mail.

Q9. What is your pricing policy? 
Ans. We attempt to offer the most attractive prices online. If you find a product cheaper elsewhere, you may use their service.

Q10. Where can I find the technical information related to the product? 
Ans. Every single product has a technical information sheet attached to the product information. It gives the main technical details of the product.

 

ORDERS

Q1. Can I add items to my order?
Ans. Due to credit card security policies, once you have placed an order we cannot add items to it. You would need to order separately or to cancel the current order and place a new one.

Q2. Can I change the delivery address? 
Ans. Yes, if the order has not been validated you can change the delivery address with us. If the order has already been dispatched, you will need to change the address yourself with the courier. Please note that this is at your own risk, and may delay delivery. Furthermore, the courier may require proof of identity.

Q3. How do I place an order?
Ans. You can place your order online at www.eageworld.com

Q4. How do you secure credit card payments?
Ans. We use one of the most reliable secure payment systems available on the Internet: Citrus pay & Pay U Money gateway. All of your personal details are protected and encrypted before they are sent for processing.

Q5. How does the bank transfer work? 
Ans. At the end of the order process, select the bank transfer option and you will be guided through the transfer process. You will be given the relevant our bank account numbers that you need to use when processing the transfer through your bank. You can also deposit cash in our account and email us the details of the same. We only dispatch your product once the payment is received. Please bear in mind that bank transfers can take a few days to be processed.

Q6.How can I follow up the order?
Ans. After the order is placed, we confirm it by email. You can log in to this tool by using your email and the password you used when you placed the order. After the order is dispatched, you can follow the delivery with the tracking number that the courier provides. The tracking number will also be emailed to you.

Q7. How can I track my delivery? 
Ans. When your order is dispatched, you will receive a tracking number for your parcel by email. With the tracking number you can track the delivery of your parcel online.

Q8. How do I obtain a copy of my invoice? 
Ans. The invoice is now found along with your order.

Q9. How do I change my password?
Ans. You can go to “MY ACCOUNT” top of the page and edit your profile, however your email once registered cant be changed. For a new email a new ID has to be created.

Q10. Is my money withdrawn directly after I have placed an order?
Ans. For security reasons, your card is charged on the day of your order.

Q11. If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning? 
Ans. Your personal details will be saved and if you place a new order, your personal details will appear when you enter your email and password. For security reasons, we do not stock your card details, so these will need to be re-entered with each new order.

Q12.What payment methods are available?
Ans. We offer 4 payment options for your convenience: Credit card, ATM cum Debit Card, Net Banking & Bank Transfer. Please note that goods will only be dispatched after confirm the payment.

Q13. What happens if the product I ordered is not in stock? 
Ans. We will inform you by email with an indication of the availability date. If this situation occurs, we will dispatch your order as soon as we receive the product.

Q14. What delivery options do you offer? 
Ans. 1) Express delivery via Blue dart, Aramax, DTDC, Fedex or any other leading courier service accessing your area.
2) Delivery to the PICK-UP store in Delhi is available.

Q15. What is the delivery time? 
Ans. Depending on the location and the delivery mode it takes between 2-14 working days. Each shipment is taken as a separate case and the client is informed about the same. Special import orders might even take longer.

Q16. Why is my order pending, when I track it on your website?
Ans. If your order status is saying “pending”, please check your email - the problem might be with the security check that has not been carried out. Or, it might be that the product you have ordered is temporarily out of stock.

Q17.What happens if the courier misplaces my parcel? 
Ans. If the courier misplaces a parcel during the delivery, we will follow a standard process of opening a search file with the courier. This investigation normally takes 5-7 working days, and if the parcel cannot be found, your order will be re-shipped.

CANCELLATION AND REIMBURSEMENT

Q1. How can I cancel my order? 

Ans. Orders are dispatched very rapidly after being placed. As a result, please wait for confirmation by e-mail that your request for cancellation has been met in time and has been successful. In the meantime, please wait for our email more information.

Q2. How can I be sure the order was cancelled and refunded? 
Ans. Once your order is cancelled / refunded we will email you with proof of the cancellation / refund.

Q3 Can I cancel parts of my order? 
Ans.Yes, you can ask for a cancellation of parts of your order through emailing us at 
hello@eageworld.com

 

DELIVERY

 Q1. What time should I expect my parcel to be delivered?

Ans. Deliveries are made during office hours 9am – 7pm.

Q2. Will I be informed of the exact time of delivery?
Ans. The couriers deliver during office hours and for more specific details you can contact the courier directly.

Q3. Do I have to sign for the parcel personally, or can someone else sign for it?
Ans. People in your household can sign for the parcel but they will be asked for some proof of identification.

Q4. Can I refuse the delivery? 
Ans. Yes. If you do not sign for the parcel, the courier will return it to us. Please note that you have paid us and there has to be genuine reason for refusing the parcel. No refunds can be claimed. However if the parcel is tampered or not the product you wanted we will send you a new product.

Q5. What should I do when I receive the parcel? 
Ans. You should open the parcel in front of the driver to check that the parcel is in good condition and that all the items in the box correspond to your invoice.

Q6. What happens if the parcel is damaged or has been opened / mistreated?
Ans. Contact the courier his details are there on the delivery slip, you will have to contact the courier not later than 1 day after the delivery and open an investigation file. The courier will conduct the necessary investigations concerning the damaged parcel. They will then provide you with a report that you can send back to us with the product. Upon the receipt of the product we will either re-ship your order or offer you a full refund. For opened or damaged DPD deliveries, DO NOT sign for or accept the parcel and instruct the driver to return the parcel to us. In both cases, please contact us immediately.

Q7. What if I receive someone else's order?
Ans. If you find someone else's order in the box that was delivered to you, please inform us by email on 
hello@eageworld.com. We will investigate further and advise on the appropriate course of action.

Q8. Why has my order not been dispatched? 
Ans. Orders are dispatched in multiple packages so as to speed up the shipping process. There can be no. of causes for the delay we will be in regular touch with you and update you about your dispatches.

Q9. What is Octroi and who pays for it?
Ans. Octroi is a tax collected by the Government for goods entering in the metros city limits. An Octroi charge has to be borne by the buyer. Such a charge will be collected on delivery by the courier person. Please note not all cities have such a charge.

 

WARRANTY AND AFTER-SALES SERVICE

 Q1. Can I return the product if I am not happy with it?