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ATTENTION

DUE TO SOME OPERATIONAL HINDRENCES WE ARE UNABLE TO PROCESS NEW RETAIL ORDERS. FOR NEW ORDER CREATION YOU CAN EXPLORE www.xtrakart.com HOWEVER PENDING ORDER STATUS UPDATES WILL BE AVAILABLE TO CUSTOMERS WHO HAVE ALREADY PLACED ORDER.KINDLY DO NOT MAKE ANY RETAIL PURCHASE INQUIRIES. WE ARE NOT AVAILABLE TO REPLY TO MESSAGES AND PHONE CALLS ABOUT ONLINE PURCHASING

User Guide

This Guide is for first time users which works as an A to Z manual for those who are interested in knowing about the website and how the company operates.

Ø  Welcome Guide

Ø  Registering

Ø  Making an Order

Ø  Making a Review

Ø  Review Guidelines

WELCOME GUIDE

Welcome to our guide for beginners. Here you will find tutorials on how to do everything on our website from ordering to asking for help, we cover it all in here.

What do you want to learn about it?

·         Registering

·         Making an order

·         Paying

·         Tracking My Order

·         Using A Coupon

·         Redeeming Points At The Checkout

Registering

Registering as a member is easy and completely free. You can become a member by just following these simple steps:

1. Click the “Register” button at the right of the Search bar to register.



2. You will see create new account page:



3.  Create a Password after entering your details & agree to the terms and click "Continue".




4.  Check the inbox of the email address; you will receive an email with a link to activate your account. 

Making An Order




When you find an item you would like to purchase please select,
1. Color
2. Quantity
3. Then Click “Add to Cart”. If you want to purchase more products, click “Continue shopping” and repeat the same process. If you only wish to buy a specific item, just click “Buy It now” to go straight to the checkout.



When you are on the shopping cart page you can,


1. Choose the destination Country
2. Finalize the order items and quantities
3. Choose your shipping method
4. Click "Checkout" to enter the payment menu.

When you are in the checkout payment window you have these options;

5. Shipping address- Select a saved address or add a new shipping address
6. Enter any coupon, voucher, or gift card code you may have & click “Apply”
7. Choose your payment method to infill any required information.
8. Click “Checkout With” and fill in the required information and your order will be processed. If you need help with payment see here.

 NOTE: If you have a saved address and cannot see it, make sure you are logged into your account. If you are logged in; if you add an address it will be saved to your account. If you are not logged in it will not be stored by us.




To pay for your purchase, you have these options to select from,

·    Credit Card
Debit Card
Net Banking
Pickup from Store


Making A Review

1) On the product page, you will find the “Write a review” link.



 
2) Fill in the review form with your personal experience and opinions about the product and then click continue.


Review Guidelines<